Claims.
No call-centres, no queues – just personalised, immediate service from our claims specialists.
Emergency
claims contacts:
SIS Assist: 0860 747 247
Tel: 012 942 9556
Email: info@mcdonogh.co.za
Our personalised approach to claims management
1.
Notify our claims technician
Contact our trusted claims technician Johannes Mtshweni to get the ball rolling on your claim.
2.
Submit your claim
Johannes will then guide you on what documentation you need to continue, you will then submit the required documentation and claim form, formalising the claim and moving the process forward.
3.
Track your claim personally
You will receive frequent personal updates on the status of your claim until it is resolved.
Have the correct paperwork on-hand.
To keep things moving, here are some of the essential documents you might need to make your claim as speedy as possible.
General all risks (lost/damaged)
Invoice (if item has been repaired/replaced), quotation to replace, quotation to repair and report from service provider (damage report).
General all risks (stolen)
Invoice (if item has been repaired/replaced), quotation to replace and SAPS case number.
Motor collision claim
Copy of driver’s license, detailed incident description and any photo requirements.
Motor collision including third party claim
Copy of driver’s license, detailed incident description, all of the 3rd party details and SAPS AR number.
Stolen motor vehicle
SAPS case number, vehicle chassis number (VIN) and vehicle engine number.
Geyser with or without resultant damage
Photographs of old and new geyser, serial number of old and new geyser (if geyser has been replaced), photographs of resultant damages.
Cellphone
IMEI or serial number, ITC number and SAPS case number if stolen, damage report.
Jewellery
Valuation certificate (depending on policy requirement).
Building
Photographs of damages, damage report, invoice (with detailed measurements) if damages have been repaired or quotation to repair (also with detailed measurements).
McDonogh & Co (Pty) Ltd is an authorised financial services provider with FAIS licence no. 4017
012 942 9556
info@mcdonogh.co.za
35 Oxford Office Park, 3 Bauhinia Street, Highveld Techno Park, Centurion, 0157
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